hejGuide
Communication

Guest Messaging — One inbox for every conversation

Airbnb messages, Booking.com messages, and direct emails — all in one unified inbox. Reply from your dashboard, guests receive it on their platform.

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Unified inbox across all platforms

Stop switching between Airbnb, Booking.com, and email to respond to guests. Every message arrives in one clean, chat-style inbox. See the booking context alongside the conversation — guest name, dates, property, and status.

  • Airbnb, Booking.com, and email messages in one inbox
  • Booking context shown alongside conversations
  • Reply once — message reaches the right platform
  • Never miss a message again
Screenshot: Unified messaging inbox

Chat-style conversations

Conversations look and feel like a modern chat app. See the full thread, send files, and know when your message has been read. Quick, natural communication — no formal email templates needed.

  • Chat-style message threads per booking
  • File and image attachments
  • Read receipts so you know when guests see your message
  • Type indicators and timestamps
Screenshot: Chat-style conversation with guest

Guest portal messaging

Guests can message you directly from their guest portal — no app needed, no email required. They open their booking link, tap "Message host," and you receive it instantly in your dashboard.

  • Magic link login — no passwords for guests
  • Message from any device, any browser
  • Conversation linked to booking automatically
  • Push notifications for new messages
Screenshot: Guest portal messaging view

Stay connected on mobile

Get push notifications on your phone when a guest sends a message. Open the hejGuide app, read the context, and reply — all without touching your laptop. Perfect for hosts on the go.

  • Push notifications for new guest messages
  • Full inbox in the hejGuide mobile app
  • Reply with context — see booking details inline
  • Works offline — messages sync when you're back online
Screenshot: Messaging on mobile app

Unified inbox

All guest messages from every channel in one place.

Push notifications

Never miss a message — get notified on your phone instantly.

File attachments

Share photos, PDFs, and documents directly in the chat.

Read receipts

Know when your guest has seen your message.

Works great with

Combine features for the complete hosting experience

Email Automations

Automate booking confirmations, check-in instructions, and follow-ups.

Learn more

Channel Manager

Connect platforms to receive messages from Airbnb and Booking.com.

Learn more

Review Management

Collect private feedback and manage reviews from all platforms.

Learn more

Frequently asked questions

Which platforms are supported for messaging?
Guest messaging works with Airbnb, Booking.com, and direct email. Messages from all platforms arrive in your unified inbox. You reply from hejGuide — the guest receives your response on the platform they used.
Do guests need to create an account?
No. Guests access messaging through a magic link — no passwords, no sign-ups. They click the link in their booking email and can message you immediately from their browser.
Can my team see guest messages?
Yes. Team members with appropriate permissions can view and respond to guest messages. You control who has access through role-based permissions.
Are messages available on mobile?
Yes. The hejGuide mobile app includes the full messaging inbox with push notifications. Reply to guests from your phone, anywhere.
Can I send automated messages?
Yes. Use email automations to send trigger-based messages at key moments — booking confirmation, check-in instructions, welcome message, checkout reminder, and feedback request.
Is messaging included in the free plan?
Direct email messaging is included in all plans. Airbnb and Booking.com messaging (via the channel manager) requires the Starter plan or above.

Ready to unify your guest communication?

One platform for bookings, operations, and a guest experience your visitors will love.

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