hejGuide
Operations

Review Management — Protect your ratings, grow your reputation

All your guest reviews from Airbnb, Booking.com, and other platforms in one dashboard. Respond quickly, collect private feedback before public reviews, and keep your ratings high.

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All reviews in one dashboard

Stop logging into every platform to check reviews. Airbnb, Booking.com, and other channel reviews all appear in your hejGuide dashboard. See ratings, read feedback, and respond — without switching tabs.

  • Reviews from all connected platforms in one view
  • Filter by platform, rating, or response status
  • Category scores (cleanliness, communication, etc.)
  • Unread badge so you never miss a new review
Screenshot: Review management dashboard

Respond directly from hejGuide

Reply to Airbnb and Booking.com reviews without leaving your dashboard. Craft thoughtful responses, see the booking context, and maintain your professional reputation — all from one place.

  • Reply to reviews directly from hejGuide
  • See booking details alongside the review
  • Airbnb guest reviews with category ratings
  • Booking.com "no reply needed" support
Screenshot: Responding to a guest review

Private feedback — catch issues early

Send an automatic feedback request after checkout. Guests share their experience privately with you first — giving you a chance to address issues before they become public reviews.

  • Automatic feedback request after checkout
  • Private channel — only visible to you
  • Address issues before they go public
  • Learn what guests really think
Screenshot: Private feedback collection

All platforms

Reviews from Airbnb, Booking.com, and more in one view.

Quick replies

Respond to reviews without leaving your dashboard.

Private feedback

Catch issues before they become public reviews.

Unread alerts

Badge notifications ensure you never miss a review.

Works great with

Combine features for the complete hosting experience

Guest Messaging

Stay in touch with guests throughout their stay to prevent negative reviews.

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Email Automations

Automate feedback requests after checkout.

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Channel Manager

Connect Airbnb and Booking.com to receive reviews automatically.

Learn more

Frequently asked questions

Which platforms' reviews are supported?
Reviews from Airbnb and Booking.com are automatically imported when you use the channel manager. Private feedback collection works for all bookings regardless of source.
Can I respond to reviews from hejGuide?
Yes. You can reply to Airbnb and Booking.com reviews directly from your hejGuide dashboard. For Airbnb, you can also submit guest reviews with category ratings.
How does private feedback work?
After checkout, guests receive an automatic email asking for feedback. Their response is private — only visible to you. This gives you a chance to resolve issues before the guest leaves a public review.
Is review management included in all plans?
Private feedback collection is available on all plans. Platform review integration (Airbnb, Booking.com) requires the channel manager, which is available on the Starter plan and above.

Ready to manage your reviews smarter?

One platform for bookings, operations, and a guest experience your visitors will love.

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