hejGuide
Communication

Email Automations — Set it once, let it run

Booking confirmation, check-in instructions, welcome message, checkout reminder, feedback request — automate every touchpoint of the guest journey.

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Automate the entire guest journey

Set up emails that fire at exactly the right moment. When a guest books, they get a confirmation. Two days before arrival, check-in instructions. On checkout day, a thank-you with a feedback link. You configure it once — it runs forever.

  • Booking confirmation with all details
  • Check-in instructions before arrival
  • Welcome message on arrival day
  • Checkout reminder and feedback request
Screenshot: Email automation workflow

Trigger-based timing

Each automation triggers on a booking event: new booking, X days before check-in, on check-in day, on checkout day, or X days after checkout. Set the timing once and every guest gets the right email at the right time.

  • Trigger on booking, check-in, or checkout
  • Configurable timing (days before/after)
  • Different templates per property
  • Skip rules for specific booking sources
Screenshot: Email trigger configuration

Dynamic content with placeholders

Use placeholders for guest name, property name, check-in time, door code, guidebook link, and more. Each email feels personal — because it is. The right information, for the right guest, at the right time.

  • Guest name, booking dates, property details
  • Check-in time and access instructions
  • Guidebook link and portal link
  • Payment balance and invoice link
Screenshot: Email template with placeholders

Professional, branded emails

Emails are clean, mobile-friendly, and carry your property branding. They look professional in every email client — Gmail, Outlook, Apple Mail. Dark mode support included.

  • Responsive design for all devices
  • Clean, professional layout
  • Works in all major email clients
  • Dark mode support
Screenshot: Email template on mobile

Fully automatic

Set up once — every guest gets the right emails at the right time.

Personalized

Dynamic placeholders make every email feel personal.

Mobile-friendly

Emails look great on every device and email client.

9 languages

Emails are sent in the guest's language automatically.

Works great with

Combine features for the complete hosting experience

Guest Messaging

For real-time conversations — use automations for scheduled touchpoints.

Learn more

Online Check-in

Send check-in links automatically with your email automations.

Learn more

Review Management

Automate feedback requests after checkout to protect your ratings.

Learn more

Frequently asked questions

What emails can I automate?
Common automations include booking confirmation, payment confirmation, check-in instructions (with door code and guidebook link), welcome message, checkout reminder, and post-stay feedback request. You can create as many as you need.
Can I use different templates per property?
Yes. Each property can have its own set of email templates with specific content, check-in instructions, and access details. Shared templates are also supported.
Are emails sent in the guest's language?
Yes. Email templates support 9 languages. The system automatically sends the email in the guest's preferred language based on their browser or booking settings.
Can I skip automations for certain bookings?
Yes. You can set skip rules based on booking source. For example, you might skip payment confirmation emails for Airbnb bookings (since Airbnb handles payments) while sending them for direct bookings.
What placeholders are available?
Guest name, booking dates, property name, address, check-in/out times, door code, WiFi details, guidebook link, portal link, payment balance, and more. Each placeholder is automatically replaced with the correct data.
Are email automations included in the free plan?
Basic email automations (booking confirmation and check-in instructions) are available on all plans. Advanced automations with custom triggers and templates are available on the Starter plan and above.

Ready to automate your guest communication?

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