Terms of Service

Last updated: February 19, 2026

1. Agreement to Terms

By accessing or using hejGuide, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this service.

2. Description of Service

hejGuide provides a web-based platform for vacation rental hosts to manage their properties and provide a digital guest experience. The service includes:

  • Property and booking management
  • Calendar synchronization
  • Digital guidebook creation
  • Online guest check-in
  • Guest messaging and communication
  • Housekeeping and task management
  • Products and upsells
  • Reports and analytics

3. User Accounts

To use certain features of our service, you must register for an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Maintain the security of your password and account
  • Accept all responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorized use of your account

4. Plans and Pricing

hejGuide offers a free plan with limited functionality and paid plans with additional features:

  • The free plan includes 1 listing with core features
  • Paid plans offer additional listings, modules, and capabilities
  • Pricing for paid plans will be announced on our website
  • We reserve the right to modify pricing with 30 days' notice

5. Payment Terms

  • Paid subscriptions are charged monthly or yearly in advance
  • You may cancel your subscription at any time without penalty
  • Refunds are provided on a case-by-case basis
  • Failure to pay may result in suspension of your account

6. Acceptable Use

You agree not to use hejGuide to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Transmit harmful, offensive, or illegal content
  • Interfere with or disrupt the service
  • Attempt to gain unauthorized access to any portion of the service
  • Use the service for any commercial purpose other than hosting your own properties

7. Content Ownership

You retain all rights to the content you create and upload to hejGuide. By using our service, you grant us a license to:

  • Host and display your content as part of the service
  • Make backups of your content for data protection
  • Use anonymized data for analytics and service improvement

8. Intellectual Property

The hejGuide service, including its original content, features, and functionality, is owned by hejGuide and is protected by international copyright, trademark, and other intellectual property laws.

9. Service Availability

We strive to provide 99.9% uptime but do not guarantee uninterrupted access to the service. We reserve the right to:

  • Perform scheduled maintenance with advance notice
  • Suspend service for emergency maintenance
  • Modify or discontinue features at any time

10. Limitation of Liability

To the maximum extent permitted by law, hejGuide shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the service.

11. Indemnification

You agree to indemnify and hold harmless hejGuide from any claims, damages, losses, liabilities, and expenses arising from your use of the service or violation of these Terms.

12. Termination

We may terminate or suspend your account and access to the service immediately, without prior notice, for conduct that we believe:

  • Violates these Terms of Service
  • Is harmful to other users or the service
  • Exposes us to legal liability

13. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of significant changes by email or through the service. Continued use of the service after changes constitutes acceptance of the new terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law provisions.

15. Contact Information

For questions about these Terms of Service, please contact us: